TERMS AND CONDITIONS October 2023
1.1 INTRODUCTION
Your rental contract to hire a campervan from Camperman Australia is the following:
A.The rental agreement form you have signed to hire a campervan from us.
B.The rental terms and conditions agreement form.
1.2 JURISDICTION
Your rental contract is governed by the laws of the state in which the rental station you have hired the campervan from and have agreed that courts in that state have non-exclusive jurisdiction to determine any dispute that arises between you and Camperman Australia.
1.3 CONTRACTUAL RIGHTS
By signing the rental agreement contract, the hirer accepts that the terms and conditions make this an Australian contract, and that the hirer will be bound by the Australian state law in which state this agreement is contracted.
This contract overrides any other contract form or contract taken in any other country. Any changes made to this contract may only be in writing and signed by the hirer and an authorised agent of Camperman. Camperman makes no express or implied warranty in relation to this agreement.
1.4 AUSTRALIAN CONSUMER LAW
You have consumer rights conferred by the Australian consumer law and neither this clause nor any other provision of the rental contracts excludes, restricts, or modifies any implied terms, guarantees, or rights you may have under those laws or any other federal, state or territory legislation.
1.5 ELECTRONIC SIGNATURES
We may use electronic signatures as a means of entry into the rental contract. When you insert an electronic signature, it must be your own genuine signature. By signing the form, you fully consent to the use of this means of acknowledgment and acceptance of Camperman Australia’s terms and conditions and your obligations under the rental agreement.
2.1 AUTHORISED DRIVERS
Who may drive the campervan?
⚠️ *important notice*
A breach of any part of clause 2.1 is a major breach of your rental contract.
Only the main hirer or any authorized drivers are allowed to drive the campervan, allowing anyone who is not an authorized driver to drive the campervan constitutes a major breach of your rental contract that excludes you and any authorized driver from all entitlement to damage cover indemnity under clause 14.4 and 14.5 of these terms and conditions, subject to the damage cover exclusions in clause 14.7.
To become an authorised driver, you must sign the rental agreement online and sign the agreement in person at a depot. If you are unable to make it on the day of collection, notify the depot and we can arrange to get the form signed at another Camperman depot.
2.2 AGE LIMITS
There is a minimum and maximum age limit for those renting from Camperman Australia. You and any authorized driver must be at least 18 and not over 85 years of age and have no less than 12 months driving experience unless a representative from Camperman Australia has agreed to a variation of that restriction before the start of the rental and it must be shown in the rental agreement.
2.3 LICENCE REQUIREMENTS
You and any authorized drivers can drive the campervan if you have the following:
A.A valid driver’s license issued in an Australian state or territory.
B.An international driving permits.
C.An approved translation into English if the license is not issued in English.
D.If you are not subjected to any restrictions or conditions
This information must be provided before or upon collection, and any additional drivers must sign the rental contract before they are allowed to drive the vehicle.
Leaner drivers and probationary license holders are not acceptable and must not drive the campervan.
Provisional drivers are accepted and are welcome to drive the van but must display the correct provisional plates and follow all the road rules while driving.
2.4 CANCELLED AND SUSPENDED LICENCES
The campervan must not be driven:
A.Whilst your driver’s license is cancelled or suspended as a result of an accumulation of demerit points.
B.If your license has been cancelled or suspended within three (3) years of the beginning date of the rental agreement.
2.5 FALSE INFORMATION
The campervan must never be driven by yourself or an authorized driver who has provided false, incorrect or a misleading information; including but not limited to name, age, address, or driver’s license.
3.1 RATES AND RENTAL CONDITIONS
Rates and conditions quoted on Camperman Australia website and/or documentation are subject to change without notice. However, (subject to changes in legislation or errors) Camperman Australia will not alter rates or conditions applicable to the hirer’s rental once the booking has been confirmed by Camperman Australia. Please note all prices are quoted and payable in Australian dollars, and all refunds (if applicable) will be applied in Australian dollars. Camperman Australia accepts no responsibility for exchange rate fluctuations, positive or negative.
3.2 DAILY RENTAL CONDITIONS
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. This calculation is based within depot hours for pick-up and drop-offs. This is regardless of the time of day that the vehicle is collected.
3.3 TRANSPORT
Transport to and from Camperman are not included in the rental price. It is the responsibility of the hirer to arrange transport to and from Camperman depots.
3.4 ONLINE CHECK-IN
It is mandatory for any upcoming bookings, to complete the online check-in at least 7 days prior to your collection and ensure the pick-up time is correct.
4.1 COLLECTING THE VEHICLE
Customers must allow adequate time to complete the required paperwork when collecting or returning the vehicle. All vehicles must be collected from and returned to a Camperman Australia branch.
4.2 CAMPERVAN COLLECTION TIMES
The pick-up times are between the hours of 10:00 am and 3:00 pm weekdays or between 8:30 am and 11:00 am on Saturdays for all depots except Townsville.
Townsville is an unattended only for both pick-ups and drop-offs.
If you do not confirm your collection time with the head office prior to your pick-up date, a time will be allocated for you.
We can at any point delay the campervan collection time for repairs, maintenance and/or cleaning, most hires return past there required drop-off time and each vehicle requires a mechanical inspection and clean before we can release it to hire.
4.3 CAMPERVAN DROP-OFF TIMES
The drop-off times for the campervan are between 8:00 am and 3:00 pm Monday to Friday and on Saturdays between the hours of 8:00 am to 11:00 am. After-hours drop-offs are available on Saturday subject to prior arrangement using the key drop-boxes at our depot locations.
If you are returning to Townsville, please call and organise with the head office prior to your return.
4.4 AFTER-HOURS PICK-UP AND UNATTENDED PICK-UP
After-hours and unattended pick-ups must be confirmed verbally with our head office in cairns at least two weeks prior to your collection to ensure everything is organised prior to your collection.
Please contact Camperman on 1800 216 223 or email Camperman sales@campermanaustralia.com for prior written arrangement and confirmation.
The cost of an unattended, after-hours, Sunday or public holiday pick-up is $80.00. This fee cannot be waived under any circumstances.
4.5 LATE DROP-OFF
Campervans returned one day later than the arranged date on the contract will be charged the day rate applicable to the contract plus a $150.00 late fee. Thereafter, the contracted daily rate will be charged for each day the campervan is late in addition to any revenue lost or costs incurred because of the campervan being returned late. This is not negotiable and will be deducted from your security deposit.
4.6 CHANGE TO THE DROP-OFF LOCATION AFTER PICK-UP
Any change to your drop-off location after pick-up must be authorised by our friendly reservations team, from our Cairns head office, who will be happy to help. Our team will advise if the change is possible and the applicable fee.
The new drop-off location is not approved unless Camperman have advised, and your rental agreement has been updated.
4.7 UNAUTHORISED DROPPING OFF AT AN INCORRECT DEPOT.
An unauthorised drop-off to any depot other than the contracted depot (as stated on the rental agreement) will result in a relocation fee being charged to you of $1500 in addition to the daily rate for each day the campervan is delayed.
4.8 EARLY DROP-OFF.
There is no refund or credit available for the unused portion of the rental should the campervan be returned earlier than contractually agreed on the rental agreement. The hirer will be charged for the time they have booked the vehicle for, not just for the time used.
5.1 PUBLIC HOLIDAYS
We are not open on public holidays (national or local), Christmas day, boxing day, new year’s day, and good Friday to easter Monday (or public holidays declared for those days). You must arrange your pick-up with the head office at least 2 weeks prior to your collection.
Any pick-up or drop-off’s set for a day the depot is closed, you are required to contact the head office for instructions.
5.2 SUNDAYS
Campervan pick-up and drop-off on Sundays are subject to prior arrangement with Camperman only. Please contact Camperman via phone 1800 216 223 or email sales@campermanaustralia.com
5.3 ONE-WAY RENTALS
There is a location fee for all pick-up and drop-offs of $150.00 at the gold coast and $250.00 at Airlie beach and Townsville. In the case of a pickup and drop-off between these depots only one charge of $250.00 will apply for one-way rental. This fee is included in the final price and cannot be waived.
5.4 MULTIPLE RENTALS
Two or more rentals may be combined to qualify for the longer-term rental rates. For example, a 12-day rental plus one 10-day rental qualifies for the 22-day rate, subject to the time between rentals not exceeding one calendar month.
5.5 RENTAL PERIOD EXTENSIONS
If you extend your booking whilst on the road, you must contact our friendly reservations team who will happily advise if the extension is possible and any associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card, over the phone at the time of extension. Any extension is not approved unless Camperman have advised, and your rental agreement has been updated.
Rental period extensions are subject to future demand and availability and at sole discretion of Camperman staff.
6.1 CLEANING FEE ON RETURN OF THE CAMPERVAN
A cleaning fee of $150 (inside) & $75 (outside) applies if the campervan is not returned to Camperman in the same clean condition, it was in at the start of the rental, subject to reasonable wear and tear.
6.2 ANIMALS AND PETS
Camperman does not allow the carriage of pets or any animals in their vehicles whilst on hire unless this has been arranged prior to collection. Carriage of unauthorised pets or animals will render the contract void, and the rental bond will be retained and used for cleaning and fumigating the vehicle.
6.3 TOILET WASTE
Toilet waste must be removed from the campervan prior to its return. If the campervan is returned with the toilet waste not emptied and (or) cleaned, you will be charged a $150.00 fee at the discretion of the check-in depot.
7.1 TOLL CHARGES
The licence plate on the vehicle has been registered for all tolls in Australia, with the fee being included in the administration fee that is paid at the beginning of the rental.
7.2 RESERVATIONS
Reservations can be made 7 days a week (including public holidays) between 8:00 am to 8:00 pm.
On the Camperman Australia website, you can enter a booking request and Camperman will either decline or accept the booking once we have checked availability. The request is not confirmed until we have charged a 20% deposit and emailed through a confirmation.
7.3 HELPLINE
The Camperman head office offers a 7-day-a-week Australia-wide help and information service. Please call the toll-free number on 1800 216 223 for on-road service. If you do not receive an answer, the lines may be busy. Please leave your name, best contact number, registration, where you are located and what your issue is.
7.4 WHEN BOOKING
Please check the campervan you have booked on our website. It shows you all the details of the campervan, including the manufacturer, make, model, year, model range, and inclusions.
The registration of your van can change at any point right up until the day of collection, you will receive the same model vehicle you have booked but the registration may be different to the one on your confirmation email.
Vehicles cannot be requested by age, make, model or transmission, only by vehicle category.
Automatic or manual transmission cannot be guaranteed unless you specifically book a van with only that transmission e.g. The paradise family 5 is guaranteed to be automatic as we only have automatic models for that model. Please ensure you have booked the right transmission as there will be no refund and refusal to take the vehicle will be classified as a cancellation on the day of pick-up and you will be required to pay the full cancellation fees.
7.5 DISCLAIMER
All illustrations, line drawings and text in any of our brochures or advertising material, including our website, are a representation only of the vehicles depicted. Variances in any vehicle or its equipment offered for rental may occur, due to modifications and/or upgrades.
7.6 CAMPERMAN AUSTRALIA’S LIABILITY
Camperman will not be liable to the hirer for any loss, damage or inconvenience caused by delayed delivery of the vehicle, or by the vehicle not being as described in an agent’s brochure, or by the vehicle not being suitable for the hirer’s purposes. The photos on our website are taken by the staff of Camperman Australia and are updated yearly. Camperman will not be liable for any loss or inconvenience from change in drop-off location caused by natural disasters such as floods, cyclones, hailstorms, earthquakes, etc., nor for any personal injury or damage to the hirer’s property caused thereby.
8.1 CAMPERVAN MODEL AND SIZE
All campervans advertised on our website show the age, size and carrying capacity of the campervan. You will be supplied with a campervan that matches the campervan you have booked. Any cancellation or refusal to take the campervan that was booked is classed as a cancellation on the day of pick-up and you will not be entitled to a refund under any circumstance.
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