1.1 INTRODUCTION

Your rental contract to hire a Campervan from Camperman Australia the following:

(a) The rental agreement form you have signed to hire a campervan from us

(b) The Rental Terms and Conditions agreement form

1.2 JURISDICTION

Your Rental Contract is governed by the laws of the state in which the rental station you have hired the Campervan from and have agreed that courts in that state have non-exclusive jurisdiction to determine any dispute that arises between you and Camperman Australia

1.3 AUSTRALIAN CONSUMER LAW

You have consumer rights conferred by the Australian Consumer law and neither this clause nor any other provision of the rental contracts excludes, restricts, or modifies any implied terms, guarantees, or rights you may have under those laws or any other federal, state or territory legislation.

1.4 ELECTRONIC SIGNATURES

We may use electronic signatures as a means of entry into the rental contract. When you insert an electronic signature, you fully consent the use of this means of acknowledgment and acceptance of Camperman Australia’s Terms and conditions and your obligations under the rental agreement

WHO MAY DRIVE THE CAMPERVAN?

⚠️ *IMPORTANT NOTICE*

A breach of any part of clause 2 is a Major breach of your Rental Contract. See clause 17 for further details

2.1 AUTHORISED DRIVERS

Only the main hirer or an authorized driver is allowed to drive the campervan, allowing anyone who is not an authorized driver to drive the Campervan constitutes a major breach of your rental contract that excludes you and any authorized driver from all entitlement to damage cover indemnity under clause 12 of these terms and conditions, subject to the damage cover exclusions in clause 13

2.2 AGE LIMITS

There is a minimum and maximum age limit for those renting from Camperman Australia. You and any authorized driver must be at least 18 and not over 85 years of age and have no less than 12 months driving experience, unless a representative from Camperman Australia have agreed to a variation of that restriction before the start of the rental and it must be shown in the rental agreement

2.3 LICENCE REQUIRMENTS

You and any Authorized drivers can drive the Campervan if you have the following:

(i) A valid driver’s license issued in an Australian state or territory

(ii) An international driving permit

(iii)An approved translation into English if the license is not issued in English

(iv)If you are not subjected to any restrictions or conditions

Leaner drivers and probationary license holders are not acceptable and must not drive the campervan

Provisional drivers are accepted and are welcome to drive the van but must display the correct provisional plates and follow all the road rules while driving

2.4 CANCELLED AND SUSPENDED LICENCES

The campervan must not be driven:

(a) Whilst your driver’s license is cancelled or suspended as a result of an accumulation of demerit points

(b) If your license has been cancelled or suspended within three (3) years of the date of the rental agreement

2.5 FALSE INFORMATION

The campervan must never be driven by you or an Authorized driver who has provided false, missing or a misleading name, age, address, or driver’s license

PROHIBITED USE

⚠️ *IMPORTANT NOTICE*

A breach of any part of clause 2 is a Major breach of your Rental Contract. See clause 17 for further details

3.1 The Campervan must not be driven by you or any Authorized driver:

(a) Whilst intoxicated or under the influence of drugs or with a blood alcohol content or level of drugs present in blood, urine or oral fluid that exceeds the limit set by law

(b) Recklessly or dangerously

3.2 YOU AND ANY AUTHORIZED DRIVER MUST NOT:

(a) Fail or refuse to undergo a breath, blood, urine, fluid, or drug impairment assessment

(b) Use the Campervan:

• For any illegal purpose

• To move dangerous, hazardous, inflammable goods or substances that pollute or contaminate, in quantities above that used for domestic purposes

• To propel tow another vehicle or a trailer

• To carry or transport illegal drugs or substances

• In connection with the motor trade for experiments, test, trials, or demonstration purpose

• In an unsafe or un-roadworthy condition

3.3 You and any Authorized drivers must not:

(a) Damage the Campervan deliberately/recklessly or allow anyone else to do so

(b) Modify the Campervan in anyway

(d) Register or claim to be entitled to register any interest in the campervan under the personal property securities Act 2009

3.4 You and any authorized driver must not use the Campervan to carry:

(a) Passenger for hire, fare, or reward or for rideshares purposes

(b) More than the number of passengers shown in the rental agreement or what the campervan is licensed to legally carry

3.5 You and any Authorized drivers must not use a mobile phone:

(a) To make or receive a phone call, perform any audio functions or as a navigation device, unless the vehicle is stationary, and the body of the phone is secured in a mounting affixed to the vehicle

(b) To send a text message, video message, email, or similar communication unless the vehicle is parked

PROHIBITED AREAS OF USE

⚠️ *IMPORTANT NOTICE*

A breach of any part of clause 2 is a Major breach of your Rental Contract. See clause 17 for further details

4.1 The Campervan must never be driven:

(a) On unsealed roads

(b) Off road

4.2 The Campervan must not be used in any area that is prohibited by us. Prohibited areas include:

(a) Roads that are prone to flooding or are flooded

(b) Beaches, sand dunes, streams, rivers, creeks, dams and floodwaters or any area exposed to saltwater

(a) Any road that is closed

(b) Any road where it would be unsafe to drive the vehicle

4.3 The Campervan must never be driven or used:

(a) On any island that is off the mainland of Australia

Unless we have given our written permission prior to the rental, and it is noted on the rental agreement

Rental Period, Cost and Charges:

Minimum Rental Period

(a) The minimum Rental Period is 5 days

(b) Rentals of 10 days or more have a fixed daily rental cost.

(c) Short gap bookings occasionally become available at all depots in different seasons and are subject to our sole discretion.

5.2 Daily rental conditions

Rental days are charged per calendar day. The day of pick-up is calculated as the first day of the rental and the day of return is calculated as the last day of rental. This calculation is based within depot hours for pick-up and drop-offs.

5.3 Campervan pick-up times

The pick-up times are between the hours of 10:00 am and 3:00 pm weekdays or between 8:30 am and 11:00 am on Saturdays.

5.4 Campervan drop-off times

The drop off times for the Campervan are between 8:00 am and 3:00 pm Monday to Friday and on Saturdays between the hours of 8:00 am to 11:00 am. After-hours drop-offs are available on Saturday subject to prior arrangement using the Key drop-boxes at Our depot locations.

5.5 Sundays

Campervan pick-up and drop-off on Sundays is subject to prior arrangement with us only.

5.6 After-hours pick-up

After-hours pick-up can be made by prior written arrangement only with Our Head Office in Cairns. Please contact Camperman on 1800 216 223 or email sales@campermanaustralia.com for prior written arrangement and confirmation. The cost of after-hours, Sunday or Public Holiday pick-ups is $80.00.

5.7 Late drop-off

Campervans returned one day later than the arranged date on the contract will be charged the day rate applicable to the contract plus a $150.00 late fee. Thereafter, the contracted daily rate will be charged for each day the Campervan is late in addition to any revenue lost or costs incurred because of the Campervan being returned late. This is not negotiable and will be deducted from your security deposit

5.8 Public holidays

We are not open on Public Holidays (National or Local), Christmas Day, Boxing Day, New Year’s Day, and Good Friday to Easter Monday (or public holidays declared for those days).

5.9 Reservations

Reservations can be made 7 days a week (including public holidays) between 8:00 am to 8:00 pm.

5.10 Helpline:

The Camperman Head Office offers a 7-day-a-week Australia-wide help and information service. Please call TOLL FREE on 1800 216 223 for on-road service.

5.11 One-way rentals

There is a Location fee for all pick-up and drop-offs of $150.00 at the Gold Coast and $250.00 at Airlie Beach and Townsville. In the case of a pickup and drop off between these depots only one charge of $250.00 will apply for one-way rental.

5.12 Multiple rentals

Two or more rentals may be combined to qualify for the longer-term rental rates. For example, a 12-day rental plus one 10-day rental qualifies for the 22-day rate, subject to the time between rentals not exceeding one calendar month.

5.13 Rental Period Extensions

Rental Period extensions are subject to future demand and availability and at Our sole discretion. Any request for an extension must be communicated to Us by email as soon as possible and is only accepted when approved by Our Head Office.

5.14 Unauthorised dropping off at a different depot

An unauthorised drop-off to a depot other than that contracted for (as stated on the Rental Agreement) will result in a relocation fee being charged to You of $1,500.00 in addition to the daily rate for each day the Campervan is delayed.

5.15 Early drop off

There is no refund available for the unused portion of the rental should the Campervan be returned earlier than contractually agreed on the Rental Agreement.

5.16 When booking

Please check the Campervan You have booked on our website. It shows you all the details of the Campervan, including the manufacturer, make, model, year, model range, and inclusions.

The registration of your van can change at any point right up until the day of collection, you will receive the same model you have booked but the registration may be different to your confirmation email

Automatic or manual transmission cannot be guaranteed unless you specifically book a van with only that transmission e.g. The Paradise family 5 is guaranteed to be automatic as we only have automatic models for that van. please ensure you have booked the right transmission as there will be no refund

5.17 Campervan model and size

All Campervans advertised on our website show the age, size and carrying capacity of the Campervan. You will be supplied with a Campervan that matches the Campervan you have booked. Any cancellation or refusal to take the Campervan that was booked is classed as a cancellation on the day of pick-up and you will not be entitled to a refund under any circumstance.

Camperman Australia is not at fault, nor will we refund if you book a campervan that doesn’t accommodate your needs/wants

5.18 Pick-up inspection

(a) Prior to the Campervan being released for hire an inspection of it will be conducted by you and a Camperman representative. The inspection will cover the external panels, windscreen and windows, internals of the Campervan and an inventory of additional equipment supplied.

(b) A Condition report will be completed by the Camperman representative showing all previous Damage to the Campervan. The condition report also confirms that the Campervan is in a clean and in a satisfactory state on collection. If the condition report does not accurately reflect the condition of the Campervan you must inform our representative before departure to allow us the opportunity to rectify any points you have identified.

(c) Once the condition report is signed, you agree you have received the Campervan in satisfactory condition and no refunds will be provided for issues with the condition of the Campervan unless these could not reasonably have been detected at pick-up,

(d) It is your responsibility as the hirer to check over the condition of the van prior to leaving the depot, this also includes the key condition. If any key, you have been provided breaks while on hire you must inform the head office immediately and you will be liable for a replacement

5.19 Return of the Campervan

You must return the Campervan:

(a) To the correct Rental Station

(b) On the date and by the time shown on the Rental Agreement

(d) With the same level of fuel as shown on the condition report on pick-up.

5.20 Cleaning fee on return of the Campervan

A cleaning fee of $150.00 (inside) & $75 (outside) applies if the Campervan is not returned to us in the same clean condition it was in at the start of the rental, subject to reasonable wear and tear.

5.21 During Your rental

You must not:

(a) Use the Campervan for transporting any pets or animals, except assistance animals, unless specifically approved by us in writing

(b) Smoke in the Campervan, or use candles or mosquito coils onside it and, you must also take reasonable steps to prevent passengers from doing so

(c) Use the Campervan to move infectious, biohazardous or biomedical waste, unless specifically approved by us in writing

Additional cleaning, disinfection and deodorising charges will apply.

5.22 Toilet waste

Toilet waste must be removed from the Campervan prior to its return. If the Campervan is returned with the toilet waste not emptied and (or) cleaned, you will be charged a $150.00 fee at the discretion of the check-in depot.

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Terms and conditions of the rental operator