1. Drivers Licence
All full current Australian or international licences are accepted. However, the license must be printed in English or otherwise accompanied by an International Driving Permit. Drivers should be at least 21 years old. Drivers between the age of 21 and 24 will incur a daily underage fee of $21 a day and are restricted to vehicle size (compact, intermediate and Ute categories).
2. Shuttle Service
Our shuttles services only apply to pickups and drop-offs between the branch and the airport and vice versa) at the following locations, Brisbane Airport, Gold Coast Airport, Sunshine Coast Airport and Melbourne Tullamarine Airport.
3. Local Renters
Local renters must bring at least two forms of identification. Alpha will accept your driver’s licence as one of these two forms of ID (as long it has your current address). You may bring a phone bill, electricity bill or bank statement for the other form of ID. If your driver’s licence does not have your current address, you are required to bring two additional forms of ID to support your license – both of these must have the same current address. If you cannot provide this, Alpha Car Hire cannot rent to you. For Alpha trucks, where you have moved, Alpha will need confirmation of your new address.
Vehicle quotes are for cash payments. Payment via credit card will attract a 1.65% surcharge in addition to the quoted price. This surcharge will be reflected in your booking confirmation and will be applied at the time of collection. We accept Visa, Mastercard, and for pre-authorisation and payment, EFTPOS and cash are accepted for payment only.
Credit or Debit Card Pre-Authorisation (Bond)
At the time of rental please have your current drivers licence and credit card (or debit card) with you. We require the cost of the rental plus a pre-authorisation on your credit card or debit card as a security bond. The relevant pre-authorisations for passenger vehicles are:
- $1,000 for passenger vehicles (incl. Utes), where you have not opted for a liability waiver (regardless of age);
- $650 for passenger vehicles (incl. Utes), where you have opted for a Collision Damage Waiver (and are 21-24) or a Premium Protection Waiver (and are 25+); and
- $250 for passenger vehicles (incl. Utes), where you have opted for a Total Protection Waiver (and are 25+).
Alternatively, the relevant pre-authorisations for commercial vehicles are:
- $1,250 for commercial vehicles, where you have not opted for a liability waiver (and are 25+); and
- $450 for commercial vehicles, where you have opted for a Collision Damage Waiver (and are 25+).
The hirer’s credit or debit card must be pre-authorised for this amount for the vehicle to be rented. The pre-authorisation (bond) is held until the end of the rental period and released in full if no further changes apply (by cancelling the pre-authorisation). It is then up to your bank to release these funds after cancellation. Note that the pre-authorisation is separate from, and in addition to, the rental payment itself.
5. Standard Liability Protection
All Alpha vehicles which are rented have comprehensive insurance with a standard liability that is applicable to renters that may be reduced with one of Alpha’s waiver options. For passenger vehicles (hatchbacks, sedans, family cars, SUVs, 8-seater vans and Utes) the standard liability is $4,400 for drivers over 21 years of age. For commercial vehicles (3-tonne trucks and Pantecs) the standard liability is $6,600 for drivers over 25 years of age. If you opt into a listed liability waiver the figure above will be lower depending on the waiver selected.
Administration Charges In the event of an accident, the renter will be liable for a $250 admin fee (incl. in the relevant liability waiver).
Exclusions to Standard Liability Protection The following is at the hirer’s risk and is not covered by the relevant Standard Liability Protection above:
Unless otherwise specified no Alpha vehicle is covered by the standard liability protection for reversing damage, overhead damage, animal damage, undercarriage damage, water damage, hail damage or damage arising from abuse or negligence however caused. Please note that you will also not have the benefit of Alpha’s insurance if the rental vehicle is driven on unsealed roads.
5a. Options to Reduce your Liability (Passenger Vehicles and Utes)
Total Protection Liability Waiver (25 and over) A Total Protection Package is available to renters over the age of 25 for an additional fee. If this package is selected it will reduce your Multi and Single Vehicle Accident liability for an additional $38.00 per day (1-3 days), $32.00 per day (4-7days), $24.00 per day (8-14 days) or $18.00 per day (15+ days). By selecting the Total Protection Package, you will reduce your financial responsibility for accident damage to $250. The hirer is given the benefit of this coverage subject to the conditions of hire.
Premium Protection Liability Waiver (25 and over) A Premium Protection Package is available to renters over the age of 25 for an additional fee. If this package is selected it will reduce your Multi and Single Vehicle Accident liability for an additional $27.00 per day (1-3 days), $19.00 per day (4-7days), $14.00 per day (8-14 days) or $9.00 per day (15+ days). By selecting the Premium Protection Package, you will reduce your financial responsibility for accident damage to $650 for single vehicle accidents and multi-vehicle accidents. The hirer is given the benefit of this coverage subject to the conditions of hire.
Collision Damage Liability Waiver (21-24) A Collision Damage Waiver is available to renters aged 21 to 24, for an additional fee. If this package is selected it will reduce your Multi-Vehicle Accident liability for an additional $28.00 per day (1-3 days), $26.00 per day (4-7 days), $21.00 per day (8-14 days) or $19.00 per day (15+ days). By selecting the Collision Damage Waiver Package, you will reduce your financial responsibility for multi-vehicle accident damage to $1,100. The Collision Damage Waiver Package for renters aged 21 to 24 does not include Single Vehicle Accident Damage cover. The hirer is given the benefit of this coverage (excluding where there is damage to the Pantec) subject to the conditions of hire.
5b. Options to Reduce your Liability (Commercial Vehicles - Trucks)
Collision Damage Liability Waiver (25 and over) All vehicles are insured. By selecting this optional Liability Waiver for $45.00 per day (1-3 days) or $36.00 per day (4+days), renters over the age of 25 can reduce their financial responsibility from $6,600 to $1,250 in the event of a multivehicle accident (does not include Single Vehicle Accident Damage cover). The hirer is given the benefit of this coverage (excluding where there is damage to the Pantec) subject to the conditions of hire.
Exclusions to Liability Waivers Hirers are advised that all reversing damage, overhead damage, undercarriage damage, water damage, hail damage, abuse or negligence however caused – is at the hirer’s risk and is not covered by the Total Protection Liability Waiver, the Premium Protection Liability Waiver or the Collision Damage Liability Waiver. Please note that you will not have the benefit of Alpha’s insurance if the rental vehicle is driven on unsealed roads.
6. Tyre and Windscreen Waiver
For $3.30 a day you can waive any costs associated with the replacement or repair of any tyre(s) or windscreen(s) during the contracted period.
7. Key Waiver
For $1.99 a day you can waive any costs associated with the replacement or repair of the vehicles key during the contracted period.
8a. Tolls and Traffic Infringements Tolls
You are responsible for addressing all toll fees and related expenses directly with your relevant tolling authority or a permitted third-party agent. If you do not do this you will be charged by Alpha a toll administration fee of $1.80, including any video matching fee, for each unpaid toll fee, in addition to the toll fee itself (where no third-party agent has been permitted to collect the toll fee and video matching fee on Alpha’s behalf).
Traffic Infringements A $99 admin fee is charged in addition to any traffic infringements or fines incurred by the hirer during the rental period.
8b. Paying your Road Toll Fees
When renting a vehicle through Alpha Car Hire, you are responsible for all toll fee charges throughout the length of your rental. Toll fees whilst driving an Alpha vehicle are charged through eFleet only and no other service provider.
Please scan the QR code found in our terms and conditions to activate your eFleetPass account. Or ask our friendly customer service team at the counter.
Alternatively, you can visit http://alpha.efleetpass.com.au to set up your eFleet account.
If you have any issues or questions regarding your eFleet account,please contact eFleet on 1300 88 53 67
9. Additional Drivers
Additional drivers are covered for a $9.90 fee per driver per day and is capped at $49.50 (5 days). Additional drivers must provide their license when collecting the vehicle.
10. Child Restraints
Booster seats and baby seats are $8 per day or a cap of $56 per rental, each. Please call the branch to confirm availability.
Take note that due to legislative requirements Alpha Car Hire is unable to fit child restraints. The renter will be required to fit child seats themselves. The renter agrees that Alpha Car Hire is not responsible for any liability resulting from the incorrect fitting of a child restraint
11. Navigation Units
Navigational units are $9 per day or cap at $63 (7 days) per rental.
12. Rental Durations
Rental day period is 24 hours, extra hours are 1/3 daily rate until daily rate is reached. Kilometre per day of travel allowance is extended at 1/3 of daily allocation per hour until the daily allocation is reached.
There are no refunds for early returns. Any change of plans, including requests to extend, must be communicated to the Alpha Branch from which you hired the vehicle.
Alpha Car Hire may charge a minimum cancellation fee of $50 if 7 or more days’ notice is provided prior to the day of collection. If less than 7 days’ notice is given or if you do not show on the day of rental the cancellation fee will be equal to 50% of your rental cost.
Your vehicle will be supplied with a full tank of fuel. We ask you to refill the tank on return; otherwise, a penalty charge for refuelling will be applicable. This cost is $3.30 per litre with a minimum charge of $20.
All vehicles are covered with 24-hour roadside assistance, provided by the relevant automotive club. Call 1800 648 058 in order to request assistance.
Note: Where you have contacted the above number, explained where the breakdown has occurred and provided Alpha’s unique identifier, you will be redirected to the relevant automotive body (RACQ, RACV etc.).
17. Contact Alpha Car Hire
If you have any questions about the Terms and Conditions of Alpha Car Hire, please send an email to firstname.lastname@example.org or call 1300 227 473.