Our standard rates include 500 kilometres per day for passenger vehicles and 100 kilometres per day for commercial vehicles (unless specified). The kilometres are cumulatively (i.e. 7-day hire of a passenger vehicle would give you 3500 kms of included use). Extra kilometres are charged at 27cents per km.
Our Price Guarantee does not apply during school holidays or public holidays.
Requirements
Driver's Licences:
All full current Australian and overseas or international licences printed in English are accepted. Drivers are to be a minimum age of 21 years old. Drivers between the age of 21 and 24 will incur a daily underage fee of $21 a day and are restricted to vehicle size (standard sedan category).
Local Renters
Please note if you live within a 150kms radius of the office you are collecting the vehicle from you must bring two (2) forms of ID. This can include your drivers licence as long as it has your current address, plus a phone bill, electricity bill or bank statement. If your drivers licence does not have your current address you are required to bring three (3) forms of ID – two (2) of these must have the same current address. If you cannot provide this Alpha Car Hire cannot rent you a vehicle.
Payment:
At the time of rental please have your current drivers licence and credit card with you. We require the cost of the rental plus a pre-authorisation of $100 for a passenger vehicles or $200 for commercial vehicles on your credit card as a security bond. If you are using a debit credit card for the bond please ensure that you have enough available funds equal to the vehicles excess at the time of vehicle pick up (eg. if you choose not to reduce your excess from $3300 then you will need to have $3300 available on your debit credit card on top of your rental charges). The hirer's credit card must authorise for this amount for the vehicle to be rented. The security bond is held throughout the rental period and returned in full if no further charges apply (this is completed automatically by your bank).
We accept Visa, Mastercard and Eftpos. Unfortunately we do not accept AMEX & Diners.
Cancellation Policy
Alpha Car Hire Pty Ltd will charge a minimum cancellation fee of $50 if 7 or more days notice is provided prior to the day of collection. If less than 7 days notice is given or if you don't show on the day of rental the cancellation fee will be equal to 50% of your rental cost.
Inclusions and Extra Options to Reduce Your Liability - Passenger Vehicles:
All passenger vehicles come with full comprehensive insurance with a standard liability of $3,300 in our standard rates.
Total Protection Package - 25 to 75 year olds only
The Total Protection Package is available to renters between the ages of 25 to 75. This is an optional excess waiver that reduces your financial responsibility in the event of an accident to $0 (zero). This waiver is available at a cost of $30 a day and is capped at $400 (you do not pay any more than $400 per rental).
Premium Protection Package - over 25
A Premium Protection Package is available to renters over the age of 25 at an additional cost. If this package is selected it will reduce your Single and Multi Vehicle Accident damage and provide total peace of mind for as little as an additional $21.00 per day (1-4 days), $14.00 per day (5-10 days) or $8 per day (11+ days). By selecting the Premium Protection Package you will reduce your financial responsibility for accident damage to $550.00.
The hirer is given the benefit of this coverage subject to the conditions of hire.
Collision Damage Liability - over 25
A Collision Damage Liability is an optional extra that can be taken out to reduce your financial responsibility for multi vehicle accidents only to $550 by paying an additional $17.50 per day (1-4 Days), $14.80 per day (5-10 Days) OR $7.00 per day (11 Days Plus). This Collision Damage Waiver is optional.
The hirer is given the benefit of this coverage subject to the conditions of hire.
Collision Damage Liability - under 25
A Collision Damage Liability (under 25) is an optional extra that can be taken out to reduce your financial responsibility for multi vehicle accidents only to $1100.00 by paying an additional $22.00 per day (1-10 Days), $15.20 per day (11 plus Days) This under age Collision Damage Waiver is optional.
The hirer is given the benefit of this coverage subject to the conditions of hire.
Exclusions to Excess Waivers
Hirers are advised that all reversing damage, overhead, undercarriage, animal damage, water, hail damage, abuse, negligence, however caused - is at the hirer's risk and is not covered by Collision Damage Liability, Premium Protection Package or Total Protection Package.
Please note that insurance is void if the rental vehicle is driven on unsealed roads.
The following are not covered by the waiver:
Administration Charges:
$220.00 admin fee is included in the Single Vehicle Damage Liability
$220.00 admin fee is included in the Multi Vehicle Damage Liability
$55.00 admin fee is charged in addition to unpaid toll fees incurred by the hirer during the rental period
$99.00 admin fee is charged in addition to any traffic infringements incurred by the hirer during the rental period
Additional Driver:
Additional drivers are protected if nominated for a one off $11 fee per driver.
Child Restraints:
Booster seats, baby seats or capsules if available are $6.60 per day or a maximum of $39 per rental, each.
Rental Duration:
Rental day period is 24 hours, extra hours are 1/3 daily rate until daily rate is reached. Kilometre per day of travel allowance is extended at 1/3 of daily allocation per hour until daily allocation is reached.
Refunds:
There are no refunds for early returns. Any change of plans including requests to extend must be notified to our office
Fuel:
Your vehicle will be supplied with a full tank of fuel. We ask you to refill the tank on return; otherwise a penalty charge for refuelling will be made. This cost is $3.30 per litre with a minimum charge of $20.00.
Breakdown:
All vehicles are covered by RACV 24-hour roadside assistance.
Street Directory:
Available upon request. Fees may be applicable.